ALL GOOD FOR ALL COMPATIBLE CARTRIDGES
DID YOU KNOW – THAT USING COMPATIBLE OR REMANUFACTURED
PRINTER CARTIDGES DOES NOT VOID NAME BRAND PRINTER
How often do you hear the distributor/agent/service centre for a main brand genuine
cartridge manufacturer advise that by using a compatible or remanufactured
cartridge, you are risking voiding the printer warranty.
In fact, the warranty can only be voided when the cartridge used actually causes the
damage to the printer.
Under Australian law, consumers are entitled to a number of statuary guarantees
pursuant to Schedule 2, Chapter 3, Part 3-2 of the Competition and Consumer
Act 2010 (“Act”). If a part is ‘not genuine’ but is interchangeable with a ‘genuine
part’, then the non-genuine part would still be seen as being fit for the appropriate
purpose, and would therefore not void any manufacturers’ guarantee/warranty.
Should you find yourself in a situation whereby a distributor/technician attempts to
void your warranty because you are using generic cartridges, you can contact the
Australian Competition & Consumer Commission (ACCC), http://www.accc.gov.au/
content/index.phtml/itemId/142 to get redress. Often advising the distributor that this is your intended course of
action will achieve beneficial results.
So, to conclude, it is in fact illegal for a printer manufacturer to require the consumer
to use a particular brand of supply. At ABC Print Supplies, we only supply cartridges that are manufactured under ISO
9001 international standards, and that we warrant.